Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the Barrio web platform at barriosoft.com and related SaaS services (the "Service"), operated by JARR-C Solutions ("we", "us", "our").

For mobile-app-specific terms, see the Mobile App tab above.

1. Acceptance of Terms

By creating an account on or otherwise using Barrio, you agree to these Terms and to our Privacy Policy. If you are signing up on behalf of an organization (an HOA, condominium corporation, property management company, or similar entity — the "Community"), you represent that you have the authority to bind that organization to these Terms.

2. Service Description

Barrio provides a cloud-based property-management platform for Philippine residential and commercial communities, including (without limitation) member management, billing, payment tracking, visitor passes, gate activity, maintenance ticketing, communications, and security features.

The Service is offered as a subscription. Some features may be available only on certain paid plans and may change over time.

3. Accounts & Roles

• You must provide accurate and current information when creating an account and keep it up to date.
• You are responsible for keeping your password and any 2FA recovery codes confidential, and for all activity that occurs under your account.
• The Community's owner / admin determines which roles (owner, admin, manager, security, staff, resident) are assigned to each user and what each role can see and do.
• You must notify us promptly at [email protected] if you suspect unauthorized access to your account.

4. Subscription Plans & Billing

• Starter: Free, with the core features and limits defined in our pricing page.
• Professional & Enterprise: Paid subscriptions with a 14-day free trial.
• Prices are in Philippine Pesos (PHP) and include 12% VAT.
• Subscriptions are billed in advance for each billing period (monthly or annual, depending on plan).
• Plan pricing is per-unit and may include staff seats and add-ons. The applicable price is the one shown at the time of purchase or renewal.
• If a payment is not received by the due date, your account enters a read-only state. After 14 days overdue, paid features may be downgraded to Starter. Your data is preserved during this period.
• We may change pricing or plan structure with at least 30 days' notice for active subscribers. Continued use after the change takes effect constitutes acceptance.

5. Free Trials

Free trials are offered to new Communities only. If you do not subscribe to a paid plan before the trial ends, your account will be downgraded to Starter (or, where applicable, suspended). We may modify or discontinue trial offers at any time.

6. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings. Access continues until the end of the current billing period.
• Except as required by law, fees are non-refundable. We do not provide refunds for partial billing periods, unused trial periods, or unused features.
• After cancellation, your data is retained for 90 days so you can export it on request. After 90 days, data may be permanently deleted in accordance with our Privacy Policy.
• We may suspend or terminate your account for breach of these Terms (including non-payment) or for any unlawful or abusive use of the Service.

7. Resident Payments & Payment Processors

Where enabled by a Community, residents may pay dues, fees, and other charges through payment processors integrated with the Service (e.g., PayMongo for resident-to-Community payments, Xendit for B2B subscription billing). When you use these payment features:

• Card and bank details are handled by the payment processor — we do not store credit-card primary account numbers.
• Processing fees, transaction limits, and refund handling are governed by the relevant payment processor's terms.
• The Community remains responsible for the underlying transaction (e.g., dues collected) and any disputes between the Community and its members.

8. Data Ownership & License

The Community retains full ownership of all data it enters into or uploads to Barrio ("Community Data"). We do not claim any intellectual property rights over Community Data.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and otherwise process Community Data solely to provide and improve the Service, to maintain backups, and to comply with legal obligations. We may use de-identified, aggregated data (which cannot be linked back to you or any individual) for analytics and product improvement.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful, abusive, or fraudulent purpose, or in violation of any applicable law (including the Data Privacy Act).
• Attempt to access data belonging to other Communities, other users, or our infrastructure outside of the access granted to you.
• Upload malware, viruses, or content that infringes third-party rights.
• Probe, scan, or test the vulnerability of the Service without our prior written consent.
• Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by law.
• Resell, sublicense, or redistribute access to the Service without authorization.
• Use the Service to send unsolicited bulk communications (spam).
• Use any visitor pass, SOS, or gate feature to harass, intimidate, or harm any person.

We may, in our reasonable discretion, suspend or terminate access if we believe these rules have been violated.

10. Community Administrator Responsibilities

• The Community is the data controller for personal data of its residents, owners, staff, and visitors; Barrio acts as a data processor on the Community's behalf.
• The Community is responsible for obtaining any necessary consents from residents, owners, and visitors before uploading their personal data to the Service.
• The Community is responsible for the accuracy of the records it maintains in Barrio and for any decisions made on the basis of those records.
• The Community must promptly remove or update data when required by law (for example, in response to a verified data-subject request).

11. Service Availability & Support

• We aim for high availability but do not guarantee uninterrupted service. The Service may be unavailable from time to time for maintenance, upgrades, or due to events outside our reasonable control (force majeure, infrastructure provider outages, network failures, etc.).
• Support is provided by email at [email protected] during regular Philippine business hours, unless a different support level is specified for your plan.
• We are not a substitute for emergency services. In a life-threatening emergency, contact local emergency authorities directly.

12. Third-Party Services

The Service relies on third-party providers (hosting, error monitoring, payment processing, push notifications, email delivery). Your use of those features is subject to the relevant provider's terms in addition to ours. We are not responsible for outages, errors, or changes caused by third-party services.

13. Intellectual Property

The Service — including the Barrio name, logos, software, designs, and documentation — is owned by JARR-C Solutions and protected by Philippine and international intellectual-property laws. No license to our intellectual property is granted to you except the limited right to use the Service as described in these Terms.

14. Disclaimer of Warranties

Barrio is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise — including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be error-free, secure, or uninterrupted.

15. Limitation of Liability

To the maximum extent permitted by law, JARR-C Solutions and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including (without limitation) loss of profits, revenue, data, goodwill, or other intangible losses — arising from or relating to your use of (or inability to use) the Service.

Our total aggregate liability arising out of or relating to these Terms shall not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or PHP 5,000, whichever is greater.

16. Indemnification

You agree to indemnify and hold harmless JARR-C Solutions from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your misuse of the Service, (c) your violation of any law or third-party right, or (d) Community Data you upload, to the extent such Community Data violates the rights of any third party.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the competent courts of Metro Manila, Philippines. Nothing in this clause limits any non-waivable consumer rights you may have under Philippine law.

18. Changes to the Service or Terms

• We may modify the Service from time to time. We may discontinue features with reasonable notice where doing so would materially reduce the value of a paid plan.
• We may update these Terms from time to time. Material changes will be announced in the platform or by email at least 30 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.

19. Miscellaneous

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and JARR-C Solutions regarding the Service.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver: Failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

20. Contact

JARR-C Solutions
General & legal inquiries: [email protected]
Data-protection inquiries: [email protected]

These Terms of Service (the "Terms") govern your access to and use of the Barrio mobile application (the "App") for iOS and Android, operated by JARR-C Solutions ("we", "us", "our").

For platform / SaaS subscription terms, see the Web & Platform tab above. Your use of the App is also subject to our Privacy Policy.

1. Acceptance of Terms

By downloading, installing, or using the App, you agree to these Terms. If you do not agree, please do not install or use the App.

2. Who Can Use the App

• The App is intended for residents, owners, household members, guards, staff, and admins of communities that subscribe to Barrio.
• The App is for users who are at least 13 years old. Household members under 13 may be listed in a household roster by a parent or guardian but do not have their own accounts.
• The App does not offer self-service registration. Your account is created or invited by your community administrator.

3. Your Account

• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• The community admin determines which features you can use and what data you can see, based on your assigned role.
• If you change unit, leave the community, or no longer require access, your community admin may deactivate or remove your account.
• Notify your community admin or email [email protected] immediately if you suspect unauthorized access.

4. License

Subject to your compliance with these Terms, JARR-C Solutions grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, for your personal, non-commercial use as a member of a participating community.

You agree not to:

• Copy, modify, or create derivative works of the App.
• Reverse engineer, decompile, or disassemble the App, except to the extent expressly permitted by law.
• Rent, lease, lend, sell, sublicense, or otherwise transfer the App or your account.
• Remove or alter any proprietary notices in the App.

5. App Store Terms

If you download the App from the Apple App Store or Google Play, your use is also subject to that store's terms. The store providers (Apple Inc., Google LLC) are not parties to these Terms and have no obligation to provide maintenance or support for the App. In any conflict between these Terms and the relevant app-store terms, the app-store terms apply only to the extent required by the store.

6. Device Permissions

The App requests the following permissions only when needed for a specific feature:

• Camera — for scanning QR codes at the gate, taking photos for maintenance tickets, vehicles, visitor passes, payment proofs, and profile photos.
• Photo library — for selecting existing images for the purposes above.
• Notifications — for delivering announcements, payment alerts, approvals, and security events. You can disable notifications at any time in your device settings.

You may revoke these permissions in your device settings; some features will not work without them.

7. Visitor Passes & Gate Features

• You are responsible for the visitor passes you create. Only invite people you intend to grant access to.
• Visitor information (including any uploaded photo) is shared with the guards on duty for verification at the gate.
• The App must not be used to facilitate unauthorized entry, harassment, or any unlawful activity.

8. SOS & Safety Features

The SOS feature is provided as a community-routing tool to alert guards and authorized staff in your community. It is not an emergency dispatch service and is not a substitute for contacting the police, fire department, or medical emergency services. In any life-threatening situation, contact the appropriate local emergency authorities directly (e.g., 911 in the Philippines).

Misuse of the SOS feature (false alerts, prank use, etc.) may result in suspension of access and may expose you to liability under applicable law.

9. Payments via the App

Where enabled by your community, you may submit payment proofs or pay dues and fees through the App via integrated payment processors. Card and bank details are handled by the relevant processor — we do not store credit-card primary account numbers. Processing fees, refunds, and dispute handling are governed by the payment processor's terms and your agreement with your community.

10. User Content

Photos, documents, comments, and other content you submit through the App ("User Content") remain yours. By submitting User Content, you grant us and your community a worldwide, non-exclusive, royalty-free license to store, display, and use it solely to operate the Service for your community.

You represent that you have the right to submit any User Content and that it does not violate any law or third-party right (including privacy and intellectual-property rights).

11. Acceptable Use

You agree not to use the App to:

• Harass, threaten, defame, or impersonate any person.
• Upload malware, spam, or content that infringes third-party rights.
• Attempt to access data or features outside of your assigned role or community.
• Circumvent or interfere with any security, authentication, or rate-limiting controls.
• Engage in any unlawful activity, including violations of the Data Privacy Act.

12. Updates & Availability

• We may release App updates, including bug fixes and new features. Some updates may be required to continue using the App.
• We may suspend, modify, or discontinue features at any time. Where reasonable, we will provide advance notice for changes that materially affect users.
• The App requires an internet connection to function. Mobile data, roaming, and similar charges from your carrier are your responsibility.

13. Termination

You may stop using the App at any time and uninstall it from your device. Your community admin may deactivate your account if you leave the community, change role, or violate these Terms. We may suspend or terminate access if you violate these Terms or applicable law.

On termination, your right to use the App ends, but provisions that by their nature should survive (e.g., intellectual property, disclaimers, limitation of liability, governing law) will remain in effect.

14. Disclaimer of Warranties

The App is provided "as is" and "as available", without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the App will be error-free, secure, or uninterrupted, or that it will be compatible with every device or operating system version.

15. Limitation of Liability

To the maximum extent permitted by law, JARR-C Solutions shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of (or inability to use) the App, including loss of data, loss of access, or any security incident occurring on your device. Our total aggregate liability arising out of or relating to the App shall not exceed PHP 5,000.

16. Governing Law & Disputes

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising out of or relating to the App shall be resolved exclusively in the competent courts of Metro Manila, Philippines. Nothing in this clause limits any non-waivable consumer rights you may have under Philippine law.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced in the App or by email before they take effect. Continued use of the App after the effective date means you accept the updated Terms.

18. Contact

JARR-C Solutions
General & legal inquiries: [email protected]
Data-protection inquiries: [email protected]